Upgrade subscription and Support

Support is now covered by our annual upgrade and support subscription. If you would like to discuss support with one of our sales staff please contact us at support@casemanager.biz.

We have always been passionate about providing great software. The upgrade and support subscription provides ongoing upgrades which continually enhance the product and access to our support team.

What type of support is available?

• Telephone support (available 9am to 5pm Australian Eastern Standard Time and by arrangement outside these hours)
• Email support
• Remote desk top support - you can request one of our consultants to remotely control your session using your internet connection.
• Web based Help Desk to log and track support requests
• Access to open web based discussion forum where customers can participate in 'community issues' (eg. insurer requirements etc.)
• Access to Case Manager online training material
• Subscription to upgrades under Case Manager version 3.x