Case Manager support service and progress on version 3.0 has really started
to move ahead! We have also been working on providing Insurer Reports for NSW
initially and then the rest of Australia. Following is a snapshot of progress to
date:
We have been working with ARPPS and will be releasing at the end of the
month a module for the NSW Insurer reports. This will save heaps of time in
collecting and organising all your information! For these reports you will
only need MS Excel and MS Word to send them to the Insurers. We are using
Case Manager's inbuilt reporting tool to produce the reports.
We are very excited that the development of Case Manager
Version 3 has finally started. This release will be a major leap forward
from a technology viewpoint and will bring many new and improved features to
increase your productivity.
To accelerate the release of this new version, and to minimise the impact
of too much change (for users), we have designed a staged approach. Toward
the end of 2005 we have planned the first major release that will include
most of the technology changes including:
Redevelopment of the user interface based on Microsoft's .Net
architecture. This will provide many productivity enhancements,
increased flexibility in how you use the program and improved
integration with other applications such as MS Word.
Support for Microsoft SQL Server 2005
Improved performance for larger networks and/or databases.
The first release will also include many of the commonly requested new
features including:
Integrated spell checking.
Improved management of contact details.
Internationalisation - define own names for fields, including social
security field.
More flexibility in cost recording (e.g. non billable costs, fixed
price services with variable duration).
Improvements to the category structure to simplify your standard
charges list and avoid duplication.
Ability to print every thing you can see on screen (e.g. Costs,
Accounts, Standard Charges, etc).
Draft Invoices
Following the release of 3.0 we plan regular staged releases on a six
monthly cycle. We will be providing more details on what you can expect in
these releases shortly. Be part of the new release - go to our
Online Forum
and have your say!
Our support service is now fully up and running and the feedback from our
customers has been fantastic. Supported customers have eliminated the rush
and stress they once felt when they were being charged by the minute. Users
are now more relaxed as they are prepared when a crisis occurs. They know
they have budgeted their monthly amount to take care of it.
Sign up for unlimited support for Case Manager from US $29.00 per month
We have always been passionate about providing great software. Now we
have introduced a support service that will help you use the software to its
fullest potential. We decided to bring our support in house and have
employed Chris Jacob in the role of client support. In order to make this
possible we have reviewed our support offerings. We would like to form a
closer relationship with you by offering unlimited support.
What will the service include?
Email support
Remote desk top support - you can request one of our consultants to
remotely control your session using your internet connection.
Web based Help Desk to log and track support requests
Access to open web based discussion forum where customers can
participate in 'community issues' (eg. insurer requirements etc.)
Access to Case Manager online training material
Subscription to upgrades under Case Manager version 2.x
What will it cost?
A special offer for existing customers for 12 months: US$350
(site) plus US$115 for each user license.
For those who prefer not to take up an unlimited support licence, we will
continue to provide a 'pay as you go' service for telephone and email
support. We have reviewed the ad hoc support rate inline with other small
business software providers charges (eg. MYOB $24/6mins). Our charges will
be $18.20 / 6 mins intervals.
Did you know that the "template" approach to creating new
documents in Case Manager is not limited to MS Word documents?
You can also use this approach when creating simple text progress notes. You
can do this by associating the template text with each document title.
For example, say you create a progress note for every phone call you
make. The common text would be something like:
Called:
Discussion:
Action Plan:
To associate this template text with a document title of "Phone Call" all
you need to do is:
Click Lists menu then select Other.
From the drop down List type, select Document titles.
Select the Document title "Phone Call" or add a new one if it's not
there.
In the Associated Text field, type in the text that you want to appear
every time a progress note for this Document title is created.
To sign up for unlimited support, free call 1800 633 312 or email
support@casemanager.biz and we will phone you.
Kind regards,
Lisa Holley
Managing Director
B. Occ. Thy, P. Grad Dip Ergonomics, Grad. Dip Comp Science
Disclaimer: Please note the details contained in this Newsletter (and any attachments) was accurate at the time of publication. The content of this newsletter should be used as a reference only. Please contact Chameleon Software to confirm any of the information above.
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