Frequently Asked Questions

1. What is the UserID and password for the evaluation version

2. WordBasic Err=124 when creating a new document

3. No Word Templates

4. Some of the Word Templates are not available in Case Manager

5. WordBasic Err=1056 when creating a new document

6. Does Case Manager cater for tax on services or items (eg. GST)?

For Multi User Edition only

1. Can't logon to SQL Anywhere

2. Case Manager won't start because it can't locate a language DLL

Q1: I don't know the UserID and password for the evaluation version and therefore can't logon.

Answer: The userid is DEMO and the password is DEMO.

Q2: When you create a new document word returns the error: 124 Unknown Command, Subroutine, or Function.

Answer: This occurs because word cannot find the Case Manager template containing the macro required to perform the field merge. This template is called caseman.dot and is usually copied to the Word 'Startup' directory when Case Manager is installed. If you have changed your Startup directory from the default, you will need to manually copy the caseman.dot file to this directory. To check which directory Word is using as the Startup directory, start MS Word click Tools, Options, File Locations then double click the Startup entry in the list. The file caseman.dot must be in this directory.

Q3: When I try to create a word document from any computer other than the server their are no templates available.

Answer: This will happen if you ran netsetup.exe from Network Neighborhood instead of a network drive. To fix the problem, uninstall Case Manager from the workstation then re-install it from a network drive.

Q4: Some of the templates that exist in the Case Manager installation folder do not appear in the selection list.

Answer: If you have the following symptoms:

"When creating a new MS Word document from Case Manager, some of the templates that exist in the Case Manager installation folder do not appear in the selection list. Shortly after a template is created or modified it does appear in the list, but it often disappears the next day."

To view the answer page CLICK HERE.

Q5: When you create a new document word returns the error: 1056 This is not a valid filename... and the document is not saved.

Answer: If you are running word 6.0 (or lower) on windows 95 or NT you must DISABLE the use of long filenames (within Case Manager). Click Tools, Options, Other and clear the check box.

Q6: Does Case Manager cater for tax on services or items (eg. GST)?

Answer: Yes. As of the 1st June 2000 an upgrade was released to accommodate for the GST.

To upgrade your copy of Case Manager to the latest version Click Here.

For an overview of what has changed and how to set up the GST features download the GST Upgrade Manual.

Multi User Edition Only

The following issues only apply to the Multi User Edition

MU Q1: When Case Manager is started a logon dialog appears with a userid of SYSADM and Case Manager won't start.

Answer: This situation is caused by 1 of 2 problems:

Senario #1:

Problem: The database server is not running.

Solution: Start the database server by clicking Start -> Programs -> Startup -> Case Manager Server.

Senario #2:

Problem: Case Manager can't find the server because of a network problem

Solution: In the network settings (under control panel), make sure the default protocol check box is checked for NetBuei. Control Panel -> Network -> Select Netbeui (over network adapter) -> Properies -> Advanced -> Make this the default protocol.

MU Q2: When Case Manager starts the following error occurs: "cannot find the language DDL (WL50??t.dl)".

This error normally occurs because you have installed the server component of Case Manager on the workstation and subsequently uninstalled it. The server installation creates an ODBC section in the registry that needs to be manually deleted as follows:

1. Click the Start button and chose Run.

2. Type regedit and press enter. This will start the Windows registry editor.

3. Locate the following registry key (by expanding the folders):
   HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI\CaseManager

4. Highlight this CaseManager folder and click the Edit, Delete menu.

5. Locate the following registry key:
   HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBCINST.INI\Case Manager Database

6. Highlight this Case Manager Database folder and click the Edit, Delete menu.

7. Close the Registry Editor.

8. Run the NetSetup program in the Case Manager folder to recreate these registry entries. Case Manager should now function normally.
   

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