Remote Support

Remote support is one of the exciting new features added to Chameleon Software's support services. This facility allows our trained support staff the ability to log into your computer and resolve your problem via a remote connection. Issues that once took several calls to work through on the phone can now be resolved in Minutes!

Using Remote Support

The first step is to Contact Us and discuss your problem. If our support staff believes the most efficient method for resolving your issue is to initiate a Remote Support session, then you will be asked to run the following program:

Start a Remote Support session

Note: To ensure our customers feel comfortable with this process we advise that they remain on the phone and in front of the computer throughout the remote support session.

Security

The connection used for this process is encrypted end to end, so the level of security is very high. Once your issue has been resolved the Remote Support connection will be terminated; and there is no way for us to remotely control your system after this point.