3 convenient ways to get support

Online Help

Visit the Case Manager Learning site for support on how to use Case Manager

Online Help

Submit a Support Enquiry

Submit a Support Enquiry ticket at the link below and we will get back to you as soon as possible.

Support Enquiry

Call our Support Line

Call one of our knowledgable and friendly support staff direct using the number below.

Call +61 2 8007 2941

Case Manager Current System Status

We continuously monitor the status of our cloud based infrastructure and if we become aware of any interruptions in service a note will be posted here.

Fully Operational

Minor Issue

Major Issue

Planned Upgrade

Web Servers

Fully Operational

Database Server

Fully Operational

No known issues

VPN Server

Fully Operational

No known issues

Document Storage

Fully Operational

No known issues

Network

Fully Operational

No known issues

Planned Outages

Planned Upgrade

No planned outages at present

What to do if you can’t connect?

Minor Issue

If you are currently experiencing difficulty connecting to our cloud based Case Manager, here are some things you should check first:

  • Do you have an active connection to the internet – try searching for something at google.com
  • Can you access our static help page: learning.casemanager.biz
  • Can you bring up the login page of your web version of Case Manager: your-domain-name.casemanager.biz
  • If you have internet access but can’t connect to our server, check with http://aussieoutages.com/ to see if there is a known network issue with your ISP

Want to find out how Case Manager can help your business?

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